Breaking down barriers, one breakdown at a time.
The Automobile Association, commonly known as the AA, is a renowned motoring association that has been serving motorists for over a century. Founded in 1905, our mission is to provide a wide range of services that cater to the diverse needs of our members and customers. We are proud to be a trusted partner for millions of motorists across the United Kingdom, helping them to navigate the roads safely and efficiently.
History of the AA
The AA was established in 1905 to promote road safety, advocate for better road conditions, and provide assistance to motorists who breakdown or require assistance on the roads. Over the years, we have evolved to meet the changing needs of motorists, introducing new services and products that cater to their evolving needs. Today, we are a leading provider of breakdown cover, insurance, and other motoring services.
Breakdown Cover Services
Our breakdown cover services are designed to provide peace of mind to motorists who value the security of being prepared for any eventuality. Whether you're on a short journey or a long road trip, our breakdown cover services are designed to get you back on the road quickly and safely. Our expert patrols are available 24/7, and we offer a range of services to suit different needs and budgets. From personal breakdown cover to family and business breakdown cover, we have a solution to suit your needs.
Insurance Services
At the AA, we understand that insurance is an essential part of motoring. That's why we offer a wide range of insurance products that cater to different needs and budgets. Whether you're looking for car insurance, home insurance, or travel insurance, we have a policy to suit your needs. Our insurance services are designed to provide peace of mind and financial security, giving you the freedom to drive with confidence.
Vehicle Maintenance and Servicing
We know that regular maintenance and servicing are essential to ensure the safety and reliability of your vehicle. That's why we offer a range of vehicle maintenance and servicing services, including MOTs, car servicing, and mobile mechanics. Our expert mechanics are fully trained and equipped to handle any repair or maintenance task, giving you peace of mind and keeping your vehicle running smoothly.
Travel Services
At the AA, we believe that travel should be a stress-free and enjoyable experience. That's why we offer a range of travel services that cater to different needs and budgets. From route planners to travel insurance, we have a service to suit your needs. Our travel experts are always available to provide expert advice and guidance, ensuring that your journey is smooth and enjoyable.
Business Services
At the AA, we understand that businesses require specialized services to ensure the smooth operation of their fleets. That's why we offer a range of business services that cater to the unique needs of fleet operators. From vehicle breakdown cover to fuel cards and fleet management, we have a solution to suit your needs. Our business experts are always available to provide expert advice and guidance, ensuring that your fleet operates smoothly and efficiently.
Unreliable Services and Unprofessional Instructors
The majority of reviewers had a uniformly terrible experience with the AA, citing instances of unprofessional instructors, unkept appointments, and a general lack of care for customers.
Breakdown Cover Disappointments
Several reviewers were left stranded in remote areas, with some waiting for hours only to be told that no help was coming. Others were charged extra for services that were supposed to be included in their breakdown cover.
Poor Communication and Rude Staff
Many reviewers reported dealing with rude staff, including call agents and instructors, who seemed uninterested in helping them. The company's communication was also criticized for being unclear and unhelpful.
Damage to Vehicles and Theft of Personal Items
Some reviewers reported that their vehicles were damaged during recovery, while others had personal items stolen from their cars.
One Exceptional Experience
One reviewer did have a positive experience with the AA, praising their quick response time and efficient service.
